Data protection and data security are of great importance to Spitex Knobel ("Spitex Knobel"; "we"). We process your personal data responsibly, in compliance with the applicable legal provisions and in accordance with this privacy policy.

Content of this privacy policy

In this privacy policy, we inform you about how we collect and process personal data when you visit our website at https://spitex-knobel.ch ("Website") or our social media pages, contact us or make use of our services.

Person responsible for data processing

Spitex Knobel is responsible for the data processing described in this privacy policy. If you have any questions or wish to exercise your rights as a data subject under data protection law, please contact us via info@spitex-knobel.chor write to:

Spitex Knobel
Stefan Knobel
Mozartstrasse 1
6004 Lucerne
Switzerland

Phone: 078 228 07 23
E-Mail: info@spitex-knobel.ch

Personal data in communication and service provision

We collect the information you provide to us when you contact us or order services. This includes general personal data such as name, contact details and, if applicable, information about your role within the organization on whose behalf you are contacting us. For paid services, we also collect your financial data, such as preferred payment methods and billing addresses.

We also process personal data that we receive from third parties, for example in the context of correspondence or meetings with customers or business partners.

Provision and use of our website

Use for information

You can use the website to find out about Spitex Knobel and our range of services without telling us who you are. As with any connection to a web server, the server automatically stores certain technical data, including your IP address, the operating system of your device, the date and time of access and the type of browser used.

Web analysis

We use web analysis tools to evaluate and optimize the use of the website. These services collect and store usage data using cookies. Your IP address is truncated before being transmitted to servers outside Switzerland or the EU/EEA, so that no personal data is transmitted abroad.

Advertising technologies

Spitex Knobel uses advertising technologies such as Google Ads and Facebook Ads to display relevant advertising to visitors to the website on other websites. Cookies are used to analyze your use of the website and to provide targeted advertising content on this basis.

Resources from external websites

We integrate content from external servers on our website, e.g. fonts or images, in order to improve the performance and security of the website. When you access this content, the server operator learns your IP address and other technical information.

Note on the use of cookies

We use cookies and similar technologies to optimize the user experience on our website. Some cookies are necessary for the operation of the website, others help us to analyze user behavior. You can control or block the use of cookies via your browser settings.

Use of our social media pages

We share news about Spitex Knobel and our services on our social media pages. The respective platform operators collect usage data and provide us with anonymized evaluations. For detailed information, please refer to the privacy policies of the respective platforms.

Use and optimization of our newsletter

When you register for our newsletter, we store your details such as first name, surname and e-mail address. We use analysis services to evaluate how many people open the newsletter or click on content in order to optimize our newsletter. You can unsubscribe from the newsletter at any time using the unsubscribe link at the end of each issue.

Purposes of the processing of your personal data

We process your personal data for the following purposes:

• Provision of our services and products
• Communicating with you and processing your requests
• Optimization and analysis of our website
• Marketing and advertising measures
• Provision of our social media content
• Newsletter dispatch
• Fulfillment of legal obligations
• Enforcement of legal claims

Storage and protection of your personal data

We only store your personal data for as long as is necessary to fulfill the stated purposes or as long as statutory retention obligations exist. To ensure the security of your data, we use technical and organizational security measures, such as access controls and regular evaluations of security measures.

Disclosure of your personal data

We may pass on your data to external service providers, business partners or, in legally required cases, to authorities and courts, insofar as this is necessary to fulfill the above-mentioned purposes.

Place of data processing

Your personal data is stored and processed in Switzerland or the EU. In exceptional cases, data may be transferred to countries outside of these regions, whereby we make use of appropriate data protection clauses or legal exceptions.

Your rights in relation to your personal data

You have the right to:

• Information about the processing of your data
• Correction of incorrect data
• Deletion of your data
• Objection to the processing of your data
• Transfer of a copy of your data

Please note that legal restrictions may apply to these rights.

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time in order to adapt it to new developments or legal requirements. The current version is always available on our website at https://spitex-knobel.ch/datenschutzerklaerung/.